SHIPPING & HANDLING
For orders above 100 euro within The Netherlands / 150 euro EU / 200 euro Wordwide
ROTIBABI ships all records in reinforced cardboard boxes to make sure your records arrive perfectly safe! Since we are customers of online vinyl ourselves, we know how to ensure safe transportation from our end. Please note that ROTIBABI is not responsible for shipment delays or damaged packages caused by the carrier.
We offer 3 different methods for shipping :
Standard with PostNL which is unregistered, at your own risk!
Insured with PostNL includes Track & Trace and insurance.
UPS Acces Point which is unregistered, at your own risk!
We have separate rates for small packages, they will be sent as letter with PostNL and are priced according to weight. If you want your item to be sent with tracking or insurance please drop us a note at firstname.lastname@example.org
FOR NOT SUPPORTED COUNTRIES
Please send a mail to email@example.com with your order, we’ll get back to you the same day! Our apologies for the inconvenience.
The delivery times below are estimates. A lot depends on the efficiency of your local post service.
The Netherlands : 1 - 3 working days
Western Europe : 3 - 8 working days
Eastern Europe : 6 - 15 working days
Rest of World : 8 - 16 working days
Please note that the estimated shipping times above can be affected by circumstances beyond our control such as bad weather, delays at customs, busy times of year etc.
If an order does not arrive, we can issue a replacement package. In The Netherlands we consider a package to be missing after 15 working days. Most international orders are considered missing after 25 working days with some expectations of 30 days. Before we can issue a replacement, customers must have checked with their local depot/sorting office to see if their package is awaiting pick up. If we think there is an issue with the shipping address, or that packages are being stolen in the post, we reserve the right to refuse future orders to these addresses.
If a package is returned to us because of an incomplete address, or because it was not collected from a local depot, we will have to charge you again in order to re-send it. We will get in touch with you before any package is re-sent.
Your order will be shipped within 24 hours.